Last updated: [26th January 2026]
 

This privacy policy explains how Holldr (“Holldr”, “we”, “us”, “our”) collects and uses your personal information when you use our website or register to become a Holldr.
 

If you have any questions, contact us at team@holldr.com.
 

Who we are

Holldr is the data controller for the personal information described in this policy.

Email: team@holldr.com
Business name: Holldr Limited
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
 

Information we collect

When you complete our registration form, contact us, or communicate with us, we may collect:

• Your name

• Email address

• Mobile number

• Address and postcode

• Property details you choose to share (such as property type, entry system notes, floor level)

• Capacity and preferences (such as how many parcels you can hold, parcel size limits, storage duration)

• Availability information (such as the times you’re typically at home)

• Any messages or information you include when you contact us

Information collected automatically

When you visit our website, we may collect information such as:

• IP address and approximate location (derived from IP)

• Device, browser and operating system information

• Pages viewed and how you interact with the site

This information may be collected using cookies or similar technologies. See “Cookies” below.
 

How we use your information

We use personal information to:

• Process and manage registrations to become a Holldr

• Contact you about onboarding, launch updates, and next steps

• Invite you to complete verification ahead of launch (for example, ID and address checks, and DBS checks where required)

• Provide support and respond to enquiries

• Maintain, protect and improve our website and services

• Prevent fraud, misuse and security issues

• Comply with legal and regulatory obligations
   

Legal bases for using your information

We use personal information under the UK GDPR on the following legal bases (depending on the activity):

• Steps prior to entering a contract (for example, to process your registration and communicate about onboarding)

• Legitimate interests (for example, to operate and improve Holldr, keep the service safe, and communicate with registrants in a reasonable way)

• Consent (where required, such as certain cookies and any optional marketing preferences)

• Legal obligation (where we must comply with a legal requirement)
   

Who we share information with

We may share personal information with trusted suppliers who help us run Holldr, such as:

• Website hosting and form providers

• Email and SMS providers

• Analytics providers

• Identity and verification providers

• Professional advisers

• Law enforcement or regulators where we are legally required to do so

We only share what is necessary and expect suppliers to protect the information.
 

International transfers

Some suppliers may process information outside the UK. Where this happens, we use appropriate safeguards recognised under UK data protection law (such as approved contractual protections) to help keep your information protected.
 

How long we keep your information

We keep personal information only for as long as needed for the purposes set out in this policy, including onboarding and service operations.

In general:

• We keep pre-registration information while we prepare for launch and onboarding, and for a reasonable period afterwards to support verification, customer support, compliance and service improvement.

• If you ask us to delete your information, we will do so unless we need to keep it for legal or legitimate reasons (for example, to handle disputes or comply with legal obligations).
   

Your rights

You have rights over your personal information, including the right to:

• Access the information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information (in some circumstances)

• Object to or restrict certain uses of your information

• Withdraw consent where we rely on consent

• Receive a copy of your information in a portable format (in some circumstances)

To exercise any rights, email team@holldr.com.

If you’re unhappy with how we handle your information, you can also complain to the UK Information Commissioner’s Office (ICO).
 

Cookies

We use cookies and similar technologies to make our website work and, where enabled, to understand how visitors use it.

Some cookies are essential and do not require consent. Other cookies (such as analytics or advertising cookies) may require your consent. You can manage your cookie preferences through our cookie settings (where available) and through your browser settings.

For more information, see our Cookie Policy.
 

Keeping your information secure

We use reasonable technical and organisational measures designed to protect personal information. No online service can be guaranteed 100% secure, but we work to reduce risk and respond quickly to issues.
 

Children

Holldr is not intended for anyone under 18. Please do not submit your details if you are under 18.
 

Changes to this policy

We may update this policy from time to time. We’ll post the latest version on this page and update the “Last updated” date at the top.