Verification Standards

Last updated: [26th January 2026]

Holldr is built around trust. These Verification & Safety Standards explain the checks we may ask you to complete before you can go live as a Holldr, and the basic standards we expect once you’re active.

This page is written in plain English. If you have questions, contact team@holldr.com.

What verification is

Holldrs may temporarily hold parcels for neighbours to collect. Verification helps us:

confirm people are who they say they are
reduce fraud and misuse
support courier partners and insurance requirements
keep the service safe for customers and Holldrs

Pre-registration does not make you “verified”. Verification is completed closer to launch and/or before you begin receiving parcels.

What we may ask you to provide

Before you go live, we may ask for some or all of the following:

Proof of identity

We may ask for a valid form of ID (for example, a passport or driving licence).

Proof of address

We may ask for a document showing your current address (for example, a utility bill or bank statement dated within an acceptable timeframe).

DBS checks (where required)

In some cases, we may require a DBS check before you can receive parcels. “Where required” can depend on factors such as:

the role you are taking on (for example, higher-volume hosts)
service design and partner requirements
safety and risk signals identified during onboarding
the area or type of building you are in

We’ll tell you clearly if a DBS check is required for you and what the next steps are.

How the verification process works

When verification opens, we will contact you (typically by email from service@holldr.com) with instructions.

The process generally involves:

submitting the required information/documents
completing any checks we request
confirming your availability and capacity settings in the app
being approved and marked as “Verified” before you can go live

If you do not complete verification, you will remain pre-registered but you will not receive parcels.

Minimum standards to remain active

Once you are verified, you are expected to meet these basic standards:

Reliability

Only make yourself available when you can realistically accept parcels
Use check-ins when prompted (where applicable)
If you cannot receive parcels temporarily, set your status to unavailable

Repeated missed availability may result in being paused or removed from routing.

Secure handling

Parcels must be kept secure and handled with reasonable care
Parcels should not be opened or tampered with
Parcels must be handed over to the intended recipient (via the in-app process) unless otherwise instructed by Holldr

Capacity limits

You must not accept more parcels than your set capacity
If you are at capacity, you should not receive additional parcels until space is available

Storage time limits

Parcels should be collected within the agreed storage window (e.g., 48–72 hours, depending on the parcel and your settings)
If a parcel is not collected within the agreed period, our returns/exception process may begin

Respect and privacy

Do not misuse customer information or contact customers outside the app process
Treat neighbours and couriers respectfully

Reasons we may pause or remove a Holldr

We may pause, restrict, or remove access to receiving parcels if:

verification information is incomplete, inaccurate, or cannot be confirmed
required checks are not completed
there are repeated missed check-ins or reliability issues
there are safety concerns or policy breaches
there is suspected fraud or misuse
there are unresolved disputes or repeated complaints

We may do this to protect customers, Holldrs, couriers, and the wider platform.

Important notes

Verification requirements may change as we launch and partner with couriers and retailers.
Completing pre-registration does not guarantee acceptance as a verified Holldr.
We will never ask for payment to complete verification.

Contact

If you have questions about verification or safety standards, contact:
team@holldr.com